Refunds and Returns

 

Ultimate Range Rover has a no-nonsense no-quibbles returns policy.  The European Consumer Protection (Distance Selling) Regulations 2000 say that you have the right to cancel an order without giving a reason within 7 days.  On Ultimate Range Rover, you can cancel an order within 7 days for a full refund.  And you can exchange unused and unopened products within 30 days for alternative items.

 

Unless items are defective, you return them to us at your expense. Alternatively, you may arrange for us to collect the goods from you, but a deduction will be made from the refund to cover the direct cost of collecting the goods.  Returns are also subject to a 10% restocking fee.

 

The Ultimate Range Rover Difference

 

You may exchange products for any reasons for up to 30 days after purchase as long as your products are unused and unopened.  If you have ordered something by mistake, or simply decide that you don't want it, you may return it to us at your expense for a replacement within 30 days.  For obvious reasons Ultimate Range Rover cannot accept returns of products if they have been opened.

 

Defective Items

 

If the product is defective, please give a full description of the fault and return it in its original packaging with all manuals and accessories for a full refund or replacement within 30 days.

We are happy to pay the cost of returning faulty items to us.

 

Refunds

 

The European Consumer Protection (Distance Selling) Regulations 2000 require us to say that your money will be returned within 30 days of cancellation, and it will be. In practise, it will be much quicker - within seven days of us receiving your returned product or us arranging to collect it from you.

 

To return an item please Email Us in the first instance to advise us of the reason and we will advise of the return address.

 

We recommend that you use a recorded delivery service. This returns policy does not affect your statutory rights.